Returns Policy

TRENDZ want you to love your products, but if you change your mind, we have a 14-day return and refund policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt number or proof of purchase. 

Please be informed that the items returned to TRENDZ due to incorrect or incomplete delivery information will be treated as change of mind returns, including those returned to sender due to being unclaimed.

To start a return, click on Return Request.

Please note after a return has been accepted, you’ll be provided with a return shipping label, and we will refund the item price and the shipping fee minus return postage and a restocking fee of 10% of the item price and the shipping fee. Items sent back to us without first requesting a return will not be accepted.

We will not accept returns delivered in person to our depots, offices or warehouse facilities.

You can always contact us for any return question at support@trendzonline.com.au.

 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 

Please be aware that TRENDZ does not accept change of mind return and refund requests for:

  • Health and safety products
  • Bulk purchases
  • Products that have been opened
  • Gif cards
  • All forms of clearance items (i.e. any items labelled "clearance")

Please get in touch if you have questions or concerns about your specific item.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@trendzonline.com.au.