Request Return

To start a return, click the profile icon in the top right corner of our website or click on Return Request.

Log in to your account:

In the "Email" field, enter your email address, and then click "Continue".

In your email account, open the email or sms sent from our store and copy the six-digit verification code included.

Go back to our online store and enter the six-digit verification code.

Click "Request return" for the order that you want to submit the return for.

If your order has more than one item, then select the items that you want to return.

Select a return reason and add a note for our customer service team.

Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive a refund.